Terms of Business

---

**1. Introduction**  

These Terms of Business govern the provision of cleaning services by Herts Cleaning Angels (hereafter referred to as "the Company") to its clients. By using our services, you agree to these terms.

**2. Services Offered**  

The Company provides a range of cleaning services, including but not limited to:

- End-of-tenancy cleaning

- Deep cleaning

- Regular cleaning for residential and commercial properties

- Inventory reporting services

- Oven and carpet cleaning 

**3. Quotation and Pricing**  

- All prices quoted are subject to change based on the specific requirements of the service requested.

- A quotation will be issued before any work commences. Acceptance of this quotation confirms agreement to these Terms of Business. 

**4. Payment Terms**  

- Payment is due on the day the services are completed unless otherwise agreed in writing.

-  Accepted payment methods include cash or bank transfer. 

**5. Cancellations and Rescheduling**  

- Clients may cancel or reschedule appointments with at least 24 hours’ notice. Cancellations made less than 24 hours prior to the scheduled service will incur a 50% cancellation fee.   This cancellation fee also applies to service refusals at the door and lockouts. 

- The Company reserves the right to cancel or reschedule appointments due to unforeseen circumstances, providing as much notice as possible.   

**6. Client Responsibilities**  

-  Clients are responsible for ensuring that the premises are accessible and that any necessary parking or entry arrangements are in place 

- Clients should inform the Company of any specific cleaning requirements or areas that require special attention.

**7. Liability**  

- The Company carries public liability insurance. However, the Company shall not be liable for  any loss or damage arising from circumstances beyond the Company’s reasonable control 

- Clients are responsible for ensuring that their property is suitable for cleaning services and that any valuables are appropriately secured.

**8. Complaints and Disputes**  

-  If you are dissatisfied with any aspect of the service provided, please contact us within 48 hours of completion so we can address your concerns promptly. 

- Any disputes arising under these Terms of Business shall be governed by the laws of the relevant jurisdiction.

**9. Amendments**  

-  The Company reserves the right to amend these Terms of Business at any time. Clients will be informed of any significant changes. 

**10. Acceptance of Terms**  

 By using our services, you confirm that you have read, understood, and accepted these Terms of Business. 

For any questions or further clarifications regarding these terms, please do not hesitate to contact us. 

Thank you for choosing Herts Cleaning Angels Ltd!